Delivery & Returns | Designers Guild

Delivery Options & Charges

FREE UK STANDARD DELIVERY ON ORDERS €150 & OVER* (Excludes: Paint, Large outdoor furniture, Furniture & Mattresses)


Delivered within 3 - 5 business days


*Applies to all garden furniture except large outdoor furniture.


Not going to be in? No problem, your order can be delivered to a UPS collection point near you (excludes: rugs & furniture)



Standard Delivery 3 - 5 business days

Ireland€25.00 per item


Standard Delivery 1 - 5 business days



Free Delivery on all Sample Pots

Due to high demand for sample pots delivery may take up to 2 weeks.


Delivered within 3 - 5 business days

Up to 4 samples


4 samples & over


Please note that there are no extra costs for deliveries to Ireland.

Part shipment service is available for a charge of €3.95. You will then receive item(s) that are in stock and back order items will be dispatched as soon as stock become available.

You must collect your parcel within ten days of being notified that it is ready for collection, or it will be returned to us and you will have to contact our Customer Services department.

Please note it is our couriers' responsibility to deliver your parcel to the front door of the given address only. This does not include bedroom furniture orders.

Local Collection Points

Designers Guild offers a convenient alternative to home delivery. Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.

UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening and during the weekend).

Delivery to a UPS Access Point will be within 3-5 working days of placing your order. Once you have selected your pickup location, enter your mobile phone number or email address under Pickup Details to be notified when your order is ready for collection.

You have 10 calendar days to collect your parcel at the chosen access point. After the 10th day, your parcel will be returned to us and you will have to contact our Customer Services department at [email protected] to arrange an alternative delivery.

Please bring with you a proof of your identity to collect your parcel; you will need to bring your order number plus a government-issued ID (i.e. passport, driving licence, foreign national ID or military ID).

If you don’t have a government-issued ID you can bring any other photo ID containing your full name along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.

NOTE: This delivery method is not applicable on fabric, wallpaper, furniture, headboards or rugs due to UPS restrictions.

How do UPS Access Points Work?


Choose a UPS Access Point as your delivery option when you place your order

Place your Order
UPS Delivers to the Access Point


UPS handles delivery from our warehouse to your chosen UPS Access Point


You are notified that your parcel is ready to collect at a time convenient to you. You have ten days within which to collect.

Email and Text Notification
Collect from Access Point


You collect your parcel, not forgetting to bring identification with you.

Acceptable Proof of Identification

Government issued Photo ID: Driving License, Passport, Foreign National or Military ID or Any other Photo ID containing your full name, along with one of the following documents containing your full name: Utility/Phone Bill, Council Tax bill, wage slip, or bank statement.

If someone else is collecting on your behalf, he/she needs to bring your Photo ID based on the above criteria, as well as show his/her own government issued ID.

The UPS Access Point will record their signature, name, type of ID presented, and the number of each ID for record purposes.

Don't forget your ID

Delivery Service Information Excluding Furniture

Fabric and wallpaper samples are sent via Royal Mail First Class to the UK & Eire.

All other products will be delivered by UPS, you will be notified when your order has been despatched via SMS or email if mobile number is not provided. To change your delivery instruction preference you must download the UPS My Choice App or contact our customer services team at [email protected] Once you have downloaded the App you will be able to set your delivery preferences. If you are unavailable for delivery you can request that goods are left in a safe place, delivered to a neighbour, diverted to an alternative address, or delivered to a local UPS access point. Please ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. Please note we will not be liable for any loss or damage once the driver has delivered to the ‘safe place’. Should you not download the UPS app and are unavailable to accept delivery your parcel will be sent to a local UPS access point ready for you to collect.

Paint cards are delivered free of charge.

Furniture, Paint, rugs and sample orders are always despatched separately to other goods.

Orders must be placed by 12 noon (10am for paint orders) on the previous working day for our next working day delivery service.

For security reasons, parcels may require a signature.

If you would like any additional information about deliveries please contact our customer services team at: [email protected]

We hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.

All goods sold on our website can be returned for a refund excluding fabric and wallpaper samples, and paint which is mixed to order and can not be refunded. All items must be returned with original packaging and tags in re-sellable condition.

Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.

We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.

Terms & Conditions apply.

Furniture Delivery Service Information

You will be contacted by our carrier to let you know the day when they would like to make their delivery to you, at that time you will have the option to upgrade from our standard delivery service to delivery within a specified time frame, or to Saturday delivery. The carrier will be able to let you know what the charge for this additional service will be. You will also be provided with the name and telephone number of the delivery crew.

We would ask you to make sure that passage is clear through your property for delivery to take place and that doorways, corridors and stairwells are sufficiently large to accommodate the delivery. Deliveries above the fifth floor are dependent on access to a lift or the delivery weighing no more than 60 kilos. Our delivery crew will wear protective covering over their boots when they deliver, so your floors will be protected.

Please make sure your phone number is added to your account details when you place your order so that we can contact you when delivery is ready to be made. Orders cannot be cancelled once production has began, should you have any problems please contact customer service as soon as possible. . Please refer to our Furniture Buying Guide before making your purchase.

Delivery service shall include delivery to the room of your choice in your property, unwrapping and removal of all packaging, and the assembly of any beds.

It is very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in good condition. This does not affect your statutory rights.

The Designers Guild Bedroom Furniture Collection pieces are made to order and cannot be returned unless they are faulty. If you are unhappy with the quality please email us at [email protected] within one working day of delivery, if possible including a couple of photographs of the fault. Our Customer Service team will assess your complaint and will come back to you within one working day. Please note our mattresses can only be returned if they are unopened and in the original packaging.

Click & Collect

*Please note that due to extensive road works taking place outside the Marylebone store until October 2019, there will be no car access and parking outside the store.

We are unable to arrange collection through third party couriers. Customers must provide proof of purchase and identification upon collection.

Parcels will be held for 4 weeks in our stores and distribution centre. After this time they will be returned to us and a full refund will be issued.

Click and Collect service is unavailable for our Fabric and Wallpaper samples.

King's Road Showroom & Homestore,
267–277 King's Road,
Tel +44 (0)203 351 5775
Email[email protected]
 [email protected]

Opening Hours

Monday Closed
Tuesday 10.00 – 18.00
Wednesday 10.00 – 18.00
Thursday 10.00 – 18.00
Friday 10.00 – 18.00
Saturday 10.00 – 18.00
Sunday Closed


Nearest Tube Station: Sloane Square (Circle & District Lines)

Find us on Google Maps

Marylebone High Street Homestore,
76 Marylebone High Street,
Tel +44 (0)203 301 5826
Email [email protected]

Opening Hours

Monday Closed
Tuesday 11.00 – 17.00
Wednesday 11.00 – 17.00
Thursday 11.00 – 17.00
Friday 11.00 – 17.00
Saturday 11.00 – 17.00
Sunday Closed


Nearest Tube Station: Baker Street (Metropolitan, Hammersmith & City and Circle Lines)

Find us on Google Maps

Unit 10 Matrix Park
900 Coronation Road,
NW10 7PH
Tel +44 (0)207 893 7400
Email [email protected]

*Please Note: Click and Collect orders will only be deliverable to the Designers Guild Warehouse or to one of our Designers Guild stores. Customers must collect goods from one of these locations, and cannot arrange for a courier to collect on their behalf.

Opening Hours

Monday 09.00 – 17.00
Tuesday 09.00 – 17.00
Wednesday 09.00 – 17.00
Thursday 09.00 – 17.00
Friday 09.00 – 17.00
Saturday CLOSED


Nearest Tube Station: Park Royal (Picadilly Line)

Find us on Google Maps


We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

< Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

We are unable to offer refunds on any of our mixed to order paint range, our made-to-order bedroom furniture range, upholstery orders and mattresses as well as our Fabric & Wallpaper samples, as these are bespoke products and are exempt from cancellation law.

Return on rugs

To return rugs, you must first contact us on +44 (0)207 893 7760 or via email [email protected] We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. There is a charge of €25 for this service.

All rugs need to be returned with the original plastic wrapping and box. If you no longer have the original packaging, please contact our customer service team, who will despatch another to you free of charge.

Alternatively you can return your rug to our King’s Road Homestore or our Coronation Road Distribution Centre free of charge.

*Please note rugs cannot be returned at the Marylebone High Street Homestore.

Online Returns Procedure

  1. To begin our automated returns procedure please login with the account details you used to place the order. If you checked out as a guest or can't remember your password use the password reset option to create a new password to allow you to access your order history. LOGIN
  2. Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button, please refer to our returns policy above).
  3. Select the product you wish to return and enter the quantity and reason for the return.
  4. Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.
  5. Please print a copy of each for every parcel you are returning.
  6. Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel.This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.
  7. If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.

Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.

In-Store Returns Procedure

Free returns are now available from our following stores and warehouse:


Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed. Within 7–14 working days the refunded amount will be credited to your account.

Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.

*Please note that products sold as part of a special set can only be returned as a complete set and not as component parts.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.

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