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Frequently Asked Questions
Can I have my order delivered by express?
Yes, next working day delivery is available on UK mainland orders. Orders need to be placed before 12 noon the previous working day. Parcels are delivered Monday to Friday only and a signature will be required. This service is not available outside the UK mainland.
I want to change my online order, how do I do this?
Sorry, we are unable to make alterations to online orders. We process orders as soon as they are received so we can get them to you as quickly as possible.
Do you deliver overseas?
The UK online store delivers to the UK mainland including the Isle of Man, Channel Islands and Eire.
Will I be charged VAT?
All prices on our site are VAT inclusive.
What happens if I order an item that is currently out of stock?
At checkout you can choose a part shipment or wait for all goods to be in stock. Part-shipped orders carry a one-off charge of £3.95, however many shipments are made.
Can I return my online order to a store?
Items bought online can be returned to our King’s Road Showroom & Homestore. Sample cuttings are non-returnable. Returns queries: ukonlinereturns@designersguild.com
If an item is faulty, whom should I contact?
Please contact our customer services team at ukonlinereturns@designersguild.com.
Can I return a sale item?
Yes, sale items can be returned for a refund as long as they are in their original, unopened and unused condition.
Where are your retail outlets?
Our flagship store is at 267 King’s Road, London SW3. See Where to Buy for your nearest stockist.