FAQ's | Designers Guild


I want to change my online order, how do I do this?

Sorry but we are unable to make alterations to online orders. This is because we process orders as soon as they are received, ready to be packed and dispatched so we can get them delivered to you as soon as possible.

Will I be charged VAT?

All prices on our site are VAT inclusive.

What happens if I order an item that is currently out of stock?

If any part of your order is out of stock at the time of ordering, you will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.

Can I return my mail order item?

Yes, items can be returned for a refund, as long as they are in their original, unopened and unused condition. Please see our delivery & returns section for full details. Any queries regarding returns should be sent to: [email protected]

If an item is faulty whom should I contact?

In the unlikely event that an item in your delivery is faulty or damaged please contact our customer services team: [email protected]

Can I return a sale item?

Yes, sale items can be returned for a refund, as long as they are in their original, unopened and unused condition. Please see our returns section section for full details.

How do I return my order?

To begin our automated returns procedure please login with the account details you used to place the order. Locate the order that you wish to return and press the returns button (Only qualifying orders will display the returns button, please refer to our returns policy). Select the product you wish to return, enter the quantity and reason for the return.

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Why do you need my email address?

Your email address is required so that we keep you updated with the status of your order. With your consent, we would also like to keep you updated about our promotions and special offers.

We've noticed that you are browsing our US site from outside of the United States.

Please note that it is currently only possible to ship to the United States and Canada.