Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.
Any delivery timescales are indicative only. Please note that working days exclude Saturdays, Sundays and Bank Holidays.
For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.
Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.
We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.
Please note the charge for rug returns is $40.00 per rug, and for all other items $25.00 per parcel, which will be deducted from the total value of your refund.
How to return your item
To return items, you can either contact us on (212) 967 4540 or via email firstname.lastname@example.org We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. The charge for this service is $25 for all items excluding rugs which is charged at $40.
Alternatively, you can return your order to our UK Distribution Centre at the below address.
Returns Department Designers Guild
Unit 10 Matrix Park
900 Coronation Road
Please ensure that you include all relevant paperwork and original invoices are included. Please note that the cost of returning your goods will not be refunded.
All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.
During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.
*Please note that products sold as part of a special set can only be returned as a complete set and not as component parts.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.
Sales tax will be added to all orders shipped to New York State.
Our nexus in New York state requires us to collect tax on their behalf.
We do not collect sales or use taxes for orders shipping to addresses outside of New York State.
For other states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation.
Your purchase may not be exempt merely because it was purchased by remote means.
Certain states require purchasers to file sales or use tax returns for the year reporting all taxable purchases that were not taxed at time of purchase. Designers Guild assumes no liability for those taxes.
Instructions of how to file sales/use tax returns may be found online at the website of your respective taxing authorities.
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