New rugs will often have excess fibres which can be removed easily by vacuuming. However some continued fibre
shedding is a normal characteristic that diminishes during initial usage.
Loose threads should not be pulled but cut with sharp scissors in line with the pile height.
You may experience an initial odour from your rug. This is usual for a new product and will reduce significantly over
To air the carpet and avoid uneven wear, tears and fading, rugs should be turned regularly.
Professional cleaning is always recommended however for minor stains spot cleaning can be carried out with caution.
Every wool fibre naturally has its own thin, protective layer. This allows wool to repel dirt and gives you the
opportunity to act when anything is spilled on the carpet. Naturally, all spills should be treated as soon as possible.
Below are some useful tips.
Always remove the spill immediately. Scrape off as much of the spilled moisture or substance working from the edge
towards the centre of the spot.
Clean the spot with a cloth or absorbing paper. Do not make the spot too wet. Do not rub or scrub, just dab!
Dry the carpet thoroughly after removing the spot, using a hairdryer. Always ensure the rug is completely dry before
If you experience pressure marks from furniture you can restore the pile height by treating your rug to a gentle semi
‘steam’ press treatment; this particularly applies to our 100% viscose rayon rugs. These marks are not permanent and
can be removed with water. Please follow the below steps to remove imprints.
Take a very wet soft cloth and rub on the imprint and the area around it (at least 2-3”) ensuring you rub only in the
direction of the pile.
Once the very wet area dries, using a soft brush raise the pile and comb it in the direction of the pile. The pile will
come back into place.
Vacuum regularly (with nozzle attachment if required).
Avoid exposure to water and sunlight.
To deal with spillages, scrape off as much of the spilled moisture or substance working from the edge towards the centre of the spot.
When using a detergent always remove it from the pile using a little water (when using detergents or a solvent always test in an
inconspicuous place first). Clean the spot lightly with a dampened cloth or absorbing paper. Do not rub or scrub, just dab. Always
ensure the rug is completely dry before use.
Please carefully follow the dosage instructions of the cleaning foam/powder. Do not use aggressive detergents.