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Full hanging instructions are printed on the reverse of the labels which are enclosed with every roll. Please read and follow these instructions carefully. Some papers need to be reverse-hung; consecutive drops should be hung in opposite directions. This will be indicated on the label. When buying wallpaper be sure to order enough to complete a particular job, because there can be differences in shade from batch to batch. Always state the batch number if it is necessary to order extra paper.
Wallpapers are made from natural materials and may contain small blemishes. This is normally not a problem as isolated marks can be cut round without undue wastage. Be sure to use the correct adhesive and use according to the manufacturers instructions. We always recommend the use of a pre-mixed tub adhesive. Always wipe paste off the surface before it dries. Do not oversoak the paper but be sure to allow sufficient time for it to become pliable.
Do not handle the paper more than is necessary or rub it with a cloth or rag. Although wallpaper has a protective finish, it is vulnerable when still wet and can be damaged by excessive rubbing. It is important to avoid brushing out the paper too vigorously when hanging as this can cause overstretching, which may result in unsightly gaps between lengths when the paper dries out.
When papers have dark backgrounds it may be desirable to disguise the joins with a suitably coloured crayon or chalk. Certain types of wallcoverings, such as non-wovens, require a paste the wall technique. This will be indicated in the hanging instructions on the wallpaper label. Grasscloth wallcoverings need special care in hanging and should only be hung by an expert paperhanger. It is especially important to avoid getting paste on the surface as it is extremely difficult to wipe off satisfactorily. It is also important to understand that grasscloth is a handmade, natural product with irregularities in colour and texture, so joins are inevitably more noticeable than with machine made wallcoverings.
When furniture has loose seat and back cushions, plump them up daily. Turn them and rotate the position of cushions every month. This will prevent uneven or excessive wear. Tight upholstery should be cleaned on site by a professional cleaning specialist. Spot cleaning with proprietary products should not be carried out other than professionally.
Where seat or back cushions have removable covers do not be tempted to wash or clean them separately as colour changes will eventually become evident. Although most furnishing fabrics have good resistance to fading, we do advise that furniture should be protected from exposure to strong sunlight. Velvet upholstery generally can be prone to marking caused by pressure in transit or in use. Most pressure marks can be removed by gently steaming and brushing the velvet with a soft brush.
With loose covers shrinkage can be a major factor. Whilst loose covers which are too loose are unsightly, it is a mistake to make them too snug; even with dry-cleaning they will be impossible to refit satisfactorily. The best method is to launder the fabric prior to making up in order to remove as much of the residual shrinkage as possible. Where this is not feasible, try re-fitting the covers while still slightly damp and allow to dry on the chair or sofa.
Do not allow animals onto your furniture; they can cause more damage in a short time than years of normal use. Also children shoes and buckles or studs on jeans can easily pluck threads from the surface of fabrics.
It is advisable to wash new sheets before putting them on the bed for the first time. Always wash dark colours separately. For most 100% cotton bedlinens we recommend to wash at 40ºC do not leave in washing machine overnight as fading may appear along crease lines. Always follow the washing instructions on the label. Commercial soap powders and detergents may be safely used but avoid detergents containing bleach or optical brighteners as they break down fabric fibres and cause colours to fade. Tumble dry but avoid overdrying as it causes wrinkles to set.
Always follow the washing instructions on the label. Limit use of fabric conditioners on towels. Whilst they give a soft feel, overuse of conditioners leaves a coating which reduces absorbency Avoid contact with facial cleansers and skin treatments as some contain Benzoyl Peroxide which has a bleaching effect. Pulled threads can simply be cut off as the towels are woven so that threads will not run.
Old spots are virtually impossible to remove - seek assistance from cleaning firm.
Every wool fibre naturally has its own thin, protective layer. This allows wool to repel dirt and gives you the opportunity to act when anything is spilled on the carpet. Naturally, all spots should be treated as soon as possible. Below are some useful tips.
Always remove the spot immediately.
Scrape off as much of the spilled moisture or substance with a spoon or a knife where possible, working from the edge towards the centre of the spot.
Clean the spot with a cloth or absorbing paper. Do not rub or scrub, just dab!
Do not make the spot too wet.
When using a detergent, always remove it from the pile using water (when using detergents or a solvent, always try it out in an inconspicuous place first).
Dry the carpet thoroughly after removing the spot, using a hairdryer.
Remove spots using the table and the corresponding numbers below, treat in order of the numbers given.
These types of floor coverings require simple maintenance only. Regular vacuum cleaning is the first and most important requirement. In rooms with low relative humidity levels, it is recommended to keep humidity levels at 60-70% using a plant spray. We recommend the use of a hygrometer in the room. Extend the life of your sisal carpet with the right humidity levels.
Dyed or bleached carpets must be protected from prolonged exposure to sunlight. Remove any spots immediately. Fresh spots that are still damp are the easiest to remove. Dab immediately with an absorbing cloth or kitchen paper. Do not rub as this will only make the spot larger. Many spots are water-soluble, particularly when the spot is fresh. Dabbing with a cloth soaked in lukewarm water will in most cases remove any remaining spot either in whole or in part. Finish by taking a dry cloth to absorb the remaining moisture.
For stubborn spots add a little vinegar or ammonia to the lukewarm water. Repeat the treatment if necessary (again, don′t rub) and speed up the drying process by blowing dry with warm air. Try to scrape off dried-up and old spots with a spoon or the back of a knife. Always work towards the centre of the spot. Then vacuum or sweep up and treat as above. Spots that do not dissolve in water can be treated with EnviroDri powder. Repeat the treatment if necessary.
Some spots are very difficult to remove, particularly if they haven′t been treated (couldn′t be treated) straight away. Always make sure that the spot does not spread. Absorbing kitchen roll is a good help in this.
In short: do not wet anything that is dry, dab moist spots immediately and treat as described. Grease spots can usually be removed with benzene or trichloroethylene, available from your chemist. Unfortunately, we are unable to guarantee removal of all spots. Note! Never soak sisal; always treat it with a moist cloth or brush. Tip! Regularly turn your rugs
|Ballpoint ink||8 & 1||
|Blood||4 & 13||
||Oil||2 & 1|
|Butter||2 & 1||
||Soot||14 & 2 & 5|
|Vomit||1 & 5||
||Shoe polish||2 & 1|
|Chocolate||1 & 2||
|Cream||1 & 2||
|Coke||4 & 1||
||Urine*||1 & 12|
||Paint (water-based)||4 & 1|
|Gravy||3 & 1||
||Paint (oil-based)||10 & 1|
|Candle wax||6 & 2||
||Grease||2 & 1|
||Fruit juice||4 & 1 & 5|
|Coffee*||4 & 5 & 12||
||Fountain pen ink||4 & 5|
|Lemonade/liqueur||4 & 1 & 5||
||Wax||2 & 1|
|Lipstick||2 & 1||
||Wine*||4 & 5 & 12|
|Milk||3 – 1||
Remove spots using the table and the corresponding numbers, treat in order of the numbers given:
|h||Wash at 40° C||
||F||Hot iron temperature|
|n||Wash at 40° C, careful cycle||
||E||Medium iron temperature|
|g||Wash at 30° C||
||D||Cool iron temperature|
|m||Wash at 30° C, careful cycle||
||C||Do not iron|
||U||Do not tumble dry|
|d||Do not wash||
||V||Tumble dry – cool temp.|
|H||Do not bleach||
||W||Tumble dry – medium temp|
|K||Do not dry clean||
||L||Professional dry clean using perchloroethylene.|