Terms & Conditions


Welcome to the Designers Guild website. This website is owned and operated by Designers Guild Limited, and references to we, us and our are deemed to be references to Designers Guild.

When referring to you or your, this shall be deemed as reference to any persons placing an order via the Designers Guild website. Registered office: 3 Latimer Place, London W10 6QT, Registered number: 991848 (England), VAT number: 480653733.

These terms and conditions contain important information, which may be subject to change without notice. Therefore please familiarise yourself with this information before placing your order, as any orders you may place with Designers Guild online will be deemed to be confirmation that you have read, understood and agreed to these Terms and Conditions.

If you are unhappy or unsure of any information, or statements made in our Terms and Conditions, please contact us at the email address provided below or telephone us on 0207 893 7600.



All prices quoted on the Designers Guild website are accurate at the time of publication, and inclusive of UK sales tax at the current rate. VAT will automatically be deducted at the final stages of order placing for VAT exempt countries.

Please note that our stores run independent pricings to our website and whilst we will always match store prices, we are not responsible for any external prices of Designers Guild online within our stores and concessions


All items are subject to availability and may be subject to change without notice, however we aim to inform you as soon as possible if the goods you have ordered are no longer available.


Receive 20% OFF All SS15 Accessory Collections when you enter the code: WILLOW20 at the checkout or present this e-mail in-store until Monday, March 30, 2015 at midnight. Offer valid on full price accessories only and excludes paint, fabric and wallcoverings. Code not valid with any other offers or promotions.

There is no cash alternative to a voucher code, and these may be redeemed in the online store only; voucher codes will not be accepted at any Designers Guild stores or concessions unless otherwise stated. Unless otherwise stated vouchers are valid for full price items only available on the website. Therefore they cannot be redeemed against any fabric or wallpaper and may only be used against furniture that is available for purchase via the website.


The winner(s) will be selected on the date specified on the competition page.
The closing date for the prize draw is specified on the competition page.
We will notify the prize draw winner(s) immediately using their email address, unless otherwise stated.
The prize(s) is specified on the competition page.
There is no cash alternative.
The judge's decision is final. No correspondence will be entered into.
No employee of Designers Guild or their families, its agencies, or anyone professionally associated with the promotion associated with the promotion or draw will be eligible for the prize.


Gift cards purchased online may be redeemed against orders made in the online shop only. They will not be accepted at any Designers Guild stores or concessions.


Placing an Order

By placing an order with Designers Guild you consent that you have read, understood and accepted our terms and conditions, and that you accept that Designers Guild will take payment with immediate effect following the placement of your order regardless of whether the items on your order are in stock at the time of purchase.

It is your responsibility to ensure that all the personal information provided is correct, as Designers Guild will not be responsible for any implications resulting from incorrect details entered. Should you notice any incorrect details on your order, please contact us at:


You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included, and that no items are damaged. You have 30 working days whereby you may return the items on your order to us, providing they cooperate with our returns policy.

If you fail to take such action within this time, Designers Guild are under no obligation to accept any rejection by you of the merchandise at a later date. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy. Your statutory rights are not affected.

We are unable to amend any details to your order once it has been processed and despatched by our warehouse, however prior to this, we may be able to amend certain details on your order further to your written consent. We will not however add any items to your order, nor can we combine shipping for any additional orders placed.

Once you have placed an order, an automatic confirmation email will be sent to your given email address, notifying you that your order has been received, however this is not a confirmation that your offer to purchase the goods has been accepted. Our formal acceptance of your order will take place once your order has been fully despatched.

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to cancel your order at any time.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refunded any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.


Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contact page for information on how to get in touch with us.


All dates quoted for delivery are estimated delivery dates only and may be subject to change without notice. We accept no liability for any deliveries made before or after our delivery schedule. For further information regarding delivery, please see the delivery information section of our website:

Delivery & Returns

*Free delivery promotions are for standard shipments only, which refer to delivery within the UK mainland, and non-express service. Further information is available in our promotional emails, and on the promotion pages of our website.

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