Global Terms & Conditions | Designers Guild

Terms & Conditions



Welcome to the Designers Guild website. This website is owned and operated by Designers Guild Limited, and references to we, us and our are deemed to be references to Designers Guild.

When referring to you or your, this shall be deemed as reference to any persons placing an order via the Designers Guild website. Registered office: 3 Latimer Place, London W10 6QT, Registered number: 991848 (England), VAT number: 480653733.

These terms and conditions contain important information, which may be subject to change without notice. Therefore please familiarise yourself with this information before placing your order, as any orders you may place with Designers Guild online will be deemed to be confirmation that you have read, understood and agreed to these Terms and Conditions.

If you are unhappy or unsure of any information, or statements made in our Terms and Conditions, please contact us at the email address provided below or telephone us on 0207 893 7600.

[email protected]


All prices quoted on the Designers Guild website are accurate at the time of publication, and inclusive of UK sales tax at the current rate. VAT will automatically be deducted at the final stages of order placing for VAT exempt countries.

Please note that our stores run independent pricings to our website and whilst we will always match store prices, we are not responsible for any external prices of Designers Guild online within our stores and concessions


All items are subject to availability and may be subject to change without notice, however we aim to inform you as soon as possible if the goods you have ordered are no longer available.


*Receive 20% OFF and FREE UK standard delivery when you enter code PINE20 at checkout or present this e-mail in store until Wednesday 2nd December 2020. Promotion valid on full price and clearance items. Offer valid through our call and collect in-store service and online. Free delivery is not valid on rugs, runners, furniture and mattresses. Code not valid on paint, fabric, wallpaper, furniture, Christmas hampers, gift cards, gift vouchers, books or with any other promotional code.

Unless otherwise stated vouchers are valid for full price items only available on the website. Discount cannot be redeemed against any fabric, wallpaper, furniture, mattresses, paint and books.


The winner(s) will be selected on the date specified on the competition page.
The closing date for the prize draw is specified on the competition page.
We will notify the prize draw winner(s) immediately using their email address, unless otherwise stated.
The prize(s) is specified on the competition page.
There is no cash alternative.
The judge's decision is final. No correspondence will be entered into.
No employee of Designers Guild or their families, its agencies, or anyone professionally associated with the promotion associated with the promotion or draw will be eligible for the prize.


Gift cards purchased online may be redeemed against orders made in the online shop only. They will not be accepted at any Designers Guild stores or concessions.



By placing an order with Designers Guild you consent that you have read, understood and accepted our terms and conditions, and that you accept that Designers Guild will take payment with immediate effect following the placement of your order regardless of whether the items on your order are in stock at the time of purchase.

It is your responsibility to ensure that all the personal information provided is correct, as Designers Guild will not be responsible for any implications resulting from incorrect details entered. Should you notice any incorrect details on your order, please contact us at:

[email protected]

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included, and that no items are damaged. You have 30 days whereby you may return the items on your order to us, providing they cooperate with our returns policy.

If you fail to take such action within this time, Designers Guild are under no obligation to accept any rejection by you of the merchandise at a later date. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy. Your statutory rights are not affected.

We are unable to amend any details to your order once it has been processed and despatched by our warehouse, however prior to this, we may be able to amend certain details on your order further to your written consent. We will not however add any items to your order, nor can we combine shipping for any additional orders placed.

Once you have placed an order, an automatic confirmation email will be sent to your given email address, notifying you that your order has been received, however this is not a confirmation that your offer to purchase the goods has been accepted. Our formal acceptance of your order will take place once your order has been fully despatched.

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to cancel your order at any time.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refunded any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.


Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contact page for information on how to get in touch with us.


All dates quoted for delivery are estimated delivery dates only and may be subject to change without notice. We accept no liability for any deliveries made before or after our delivery schedule. For further information regarding delivery, please see the delivery information section of our website:

Delivery & Returns

*Free delivery promotions are for standard shipments only, which refer to delivery within the UK mainland, and non-express service. Further information is available in our promotional emails, and on the promotion pages of our website.

Legal Notices


Designers Guild makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permissible Designers Guild will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Designers Guild's reasonable control.

Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Designers Guild or any of its employees or agents or fraud.

These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


There may be legal notices on other areas of this website which relate to your use of this website, all of which together, with these terms and conditions govern your use of this website.

The trademarks, logos and service marks (intellectual property) displayed on our website are the registered and unregistered marks of Designers Guild. Our affiliates, licensors and/or our suppliers in the UK, US and other countries are protected by UL and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our affliates, licensors or suppliers without our, or their prior consent.

No failure to exercise and no delay on the part of Designers Guild in exercising any right, remedy, power or privilege of Designers Guild under these terms and conditions, and no course of dealing between us shall be construed to operate as a waiver, nor shall any single, or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy or power on the part of Designers Guild.

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.



This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.


The referrer is offered a special reward for each friend who orders for the first time.

This offer can be shared for 6 months from the date of acceptance by the referrer.

In order for the referral to qualify for the reward the referred friend must be a new customer to Designers Guild and over the age of 18 and the referred friend must meet the conditions of their reward.

Referrer must be an existing Designers Guild and have made a purchased online.

In order to share this offer the referrer must be over the age of 18.

Rewards will be cumulative and so if multiple qualifying referrals are made to Designers Guild, multiple rewards will be delivered to the referrer, subject to a limit A Referrer may not earn more than 5 within any 24 hour period or 25 within last 12 months or 1500 GBP of reward value within last 12 months.

Rewards will be delivered to the referrer on the day of the referred friend's purchase provided the referred friend's purchase is not cancelled.

The Referrer will be notified by email once a referred friend has purchased and when the reward has been earned.

Rewards will be valid for 6 months from the date earned by the referrer.

Referral rewards cannot be combined with other discount codes in a single order.

Designers Guild reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.

Designers Guild reserves the right to vary any and all elements of this offer at any time without notice.

Offer valid online only.

Excludes furniture, paint, fabric, wallpaper and gift cards.

Not to be used in conjunction with any other promotion codes.


The Referred friend is offered 20% off when they place their first order.

The reward is valid for 14 days from the point of issue to the referred friend.

In order to qualify for the reward the referred friend must be a new customer to Designers Guild and over the age of 18.

Any rewards will be revoked if a refund is requested on the order for which the reward was offered.

The Referred friend reward cannot be claimed by the same person making the referral

Referred friend rewards cannot be combined with other discount codes in a single order.

Offer valid online only.

Excludes furniture, paint, fabric, wallpaper and gift cards.

Not to be used in conjunction with any other promotion codes.

Mention Me Full Terms and Conditions


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