Terms & Conditions


Welcome to the Designers Guild website. This website is owned and operated by Designers Guild Limited, and references to we, us and our are deemed to be references to Designers Guild.

When referring to you or your, this shall be deemed as reference to any persons placing an order via the Designers Guild website. Registered office: 3 Latimer Place, London W10 6QT, Registered number: 991848 (England), VAT number: 480653733.

These terms and conditions contain important information, which may be subject to change without notice. Therefore please familiarise yourself with this information before placing your order, as any orders you may place with Designers Guild online will be deemed to be confirmation that you have read, understood and agreed to these Terms and Conditions.

If you are unhappy or unsure of any information, or statements made in our Terms and Conditions, please contact us at the email address provided below or telephone us on 0207 893 7600.



All prices quoted on the Designers Guild website are accurate at the time of publication, and inclusive of UK sales tax at the current rate. VAT will automatically be deducted at the final stages of order placing for VAT exempt countries.

Please note that our stores run independent pricings to our website and whilst we will always match store prices, we are not responsible for any external prices of Designers Guild online within our stores and concessions


All items are subject to availability and may be subject to change without notice, however we aim to inform you as soon as possible if the goods you have ordered are no longer available.


*Receive 20% OFF ALL ORDERS when you enter code CYBER at checkout or present this e-mail in store until Monday 30th November 2015. Promotion valid on full price and clearance items. Offer valid in our flagship stores and online. Code not valid on paint, fabric, wallpaper, furniture, mattresses, gift vouchers or any other offers and promotions.

*FREE UK STANDARD DELIVERY ON ORDERS £75 & OVER applies to UK mainland delivery only and is not valid on paint, fabric, wallpaper or furniture. Valid online only. Automatically applied at checkout.

There is no cash alternative to a voucher code, and these may be redeemed in the online store only; voucher codes will not be accepted at any Designers Guild stores or concessions unless otherwise stated.

Unless otherwise stated vouchers are valid for full price items only available on the website. Therefore they cannot be redeemed against any fabric or wallpaper and may only be used against furniture that is available for purchase via the website.


The winner(s) will be selected on the date specified on the competition page.
The closing date for the prize draw is specified on the competition page.
We will notify the prize draw winner(s) immediately using their email address, unless otherwise stated.
The prize(s) is specified on the competition page.
There is no cash alternative.
The judge's decision is final. No correspondence will be entered into.
No employee of Designers Guild or their families, its agencies, or anyone professionally associated with the promotion associated with the promotion or draw will be eligible for the prize.


Gift cards purchased online may be redeemed against orders made in the online shop only. They will not be accepted at any Designers Guild stores or concessions.



By placing an order with Designers Guild you consent that you have read, understood and accepted our terms and conditions, and that you accept that Designers Guild will take payment with immediate effect following the placement of your order regardless of whether the items on your order are in stock at the time of purchase.

It is your responsibility to ensure that all the personal information provided is correct, as Designers Guild will not be responsible for any implications resulting from incorrect details entered. Should you notice any incorrect details on your order, please contact us at:


You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included, and that no items are damaged. You have 30 working days whereby you may return the items on your order to us, providing they cooperate with our returns policy.

If you fail to take such action within this time, Designers Guild are under no obligation to accept any rejection by you of the merchandise at a later date. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our returns policy. Your statutory rights are not affected.

We are unable to amend any details to your order once it has been processed and despatched by our warehouse, however prior to this, we may be able to amend certain details on your order further to your written consent. We will not however add any items to your order, nor can we combine shipping for any additional orders placed.

Once you have placed an order, an automatic confirmation email will be sent to your given email address, notifying you that your order has been received, however this is not a confirmation that your offer to purchase the goods has been accepted. Our formal acceptance of your order will take place once your order has been fully despatched.

We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to cancel your order at any time.

Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refunded any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.


Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contact page for information on how to get in touch with us.


All dates quoted for delivery are estimated delivery dates only and may be subject to change without notice. We accept no liability for any deliveries made before or after our delivery schedule. For further information regarding delivery, please see the delivery information section of our website:

Delivery & Returns

*Free delivery promotions are for standard shipments only, which refer to delivery within the UK mainland, and non-express service. Further information is available in our promotional emails, and on the promotion pages of our website.

Legal Notices


Designers Guild makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable.

To the fullest extent permissible Designers Guild will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Designers Guild's reasonable control.

Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Designers Guild or any of its employees or agents or fraud.

These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


There may be legal notices on other areas of this website which relate to your use of this website, all of which together, with these terms and conditions govern your use of this website.

The trademarks, logos and service marks (intellectual property) displayed on our website are the registered and unregistered marks of Designers Guild. Our affiliates, licensors and/or our suppliers in the UK, US and other countries are protected by UL and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our affliates, licensors or suppliers without our, or their prior consent.

No failure to exercise and no delay on the part of Designers Guild in exercising any right, remedy, power or privilege of Designers Guild under these terms and conditions, and no course of dealing between us shall be construed to operate as a waiver, nor shall any single, or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy or power on the part of Designers Guild.

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.


Designers Guild values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part.

You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address.

When you register with us your informatio­n is stored in my account. Once you have logged in you can access your account directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard.

Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:


The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.


We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.


We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by e–mail, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.

You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services.

From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website.

Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.

These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.


The Designers Guild online ordering system uses cookies to record a unique reference on your computer. The use of cookies allows us to remember the goods that you placed in your shopping basket. Our cookies do not remember your credit card details.

You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which are usually found in the Options or Settings menu.


Designers Guild complies with and is registered under the Data Protection Act. You may see the personal data that we hold on you by sending a £10 fee and a written request to:

The Company Secretary
Designers Guild Limited,
3 Latimer Place,
London W10 6QT.

Designers Guild is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us.

The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into my account.


To opt out of any of the Designers Guild emails go to the bottom of the email and click on the unsubscribe button, it can be found in the following sentence on the email: If you do not wish to receive further emails from Designers Guild you can unsubscribe any time. Once this has been done you will no longer receive emails from Designers Guild.

We've noticed that you are browsing our UK site from outside of the UK.

Please note that it is currently only possible to ship to UK and Ireland addresses.

Click here to switch to your local site