We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all
goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their
original packaging and in an unused resalable condition.
Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.
We will not process refunds on items that have been used, unless they
are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email)
within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition.
We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable.
Please view our contacts page for information on how to get in touch with us.
We are unable to offer refunds on any of our paint ranges, our made-to-order headboards, or our Fabic & Wallcovering samples.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.
To begin our automated returns procedure please login with the account details you used to place the order.
- Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button, please refer to our returns policy above).
- Select the product you wish to return and enter the quantity and reason for the return.
- Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.
- Please print a copy of each for every parcel you are returning.
- Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel.This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.
- If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.
All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.
Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method,
no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded.
In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of
the goods if you send us a notice of cancellation in writing and return the goods to us in their original,
unopened and unused condition.
Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.
Free returns are now available from our following stores:
KING'S ROAD SHOWROOM & HOMESTORE
MARYLEBONE HIGH STREET HOMESTORE
Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.
Within 7–14 working days the refunded amount will be credited to your account.