Delivery Options & Charges

*FREE UK STANDARD DELIVERY ON ALL ORDERS to UK mainland, including Northern Ireland, Scottish Highlands & Islands, Channel Islands and Isle of Man. Promotion ends midnight 5th October 2015 and is not valid on paint, fabric, wallpaper or furniture. Valid online only. Automatically applied at checkout.

*Delivery charge of up to 3 Fabric or Wallcovering samples is £1.00, and FREE if you purchase more than 3 samples in one single transaction.

You must collect your parcel within ten days of being notified that it is ready for collection, or it will be returned to us and you will have to contact our Customer Services department.

Delivery Options & Charges UK Mainland Scottish Highlands & Islands Northern Ireland Isle of Wight Channel Islands & Isle of Man Eire

Standard delivery 3-5 business days £4.95 £6.95 £6.95 £6.95 £6.95 £12.50
Express delivery 1-2 business days £7.95 N/A N/A £9.95 N/A N/A
Saturday or Sunday delivery £9.95 N/A N/A £9.95 N/A N/A
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95 £3.95

Standard delivery 3-5 business days £4.95 £6.95 £6.95 £6.95 £6.95 £12.50
Express delivery 1-2 business days £7.95 £9.95 N/A £9.95 N/A N/A
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95 £3.95

Standard delivery 3-5 business days FREE FREE FREE FREE FREE FREE

Royal Mail 1st Class £1.00* £1.00* £1.00* £1.00* £1.00* £1.00*

Standard delivery 3-5 days FREE FREE FREE FREE £25.00 FREE
Express delivery 1-2 business days £16.95 N/A N/A £16.95 N/A N/A
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95 £3.95

**Our plain rugs (Soho, Shoreditch, Fitzrovia and Belgravia) are made to order and take up to 4 - 6 weeks for delivery from receipt of order. Express delivery is not available on these rugs.

Local Collection Points

Designers Guild offers a convenient alternative to home delivery. Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.

UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening and during the weekend).

Delivery to a UPS Access Point will be within 3-5 working days of placing your order. Once you have selected your pickup location, enter your mobile phone number or email address under Pickup Details to be notified when your order is ready for collection.

You have 10 calendar days to collect your parcel at the chosen access point. After the 10th day, your parcel will be returned to us and you will have to contact our Customer Services department at to arrange an alternative delivery.

Please bring with you a proof of your identity to collect your parcel; you will need to bring your order number plus a government-issued ID (i.e. passport, driving licence, foreign national ID or military ID).

If you don’t have a government-issued ID you can bring any other photo ID containing your full name along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.

NOTE: This delivery method is not applicable on fabric, wallpaper, furniture, headboards or rugs due to UPS restrictions.

How do UPS Access Points Work?


Choose a UPS Access Point as your delivery option when you place your order

Place your Order
UPS Delivers to the Access Point


UPS handles delivery from our warehouse to your chosen UPS Access Point


You are notified that your parcel is ready to collect at a time convenient to you. You have ten days within which to collect.

Email and Text Notification
Collect from Access Point


You collect your parcel, not forgetting to bring identification with you.

Acceptable Proof of Identification

Government issued Photo ID: Driving License, Passport, Foreign National or Military ID or Any other Photo ID containing your full name, along with one of the following documents containing your full name: Utility/Phone Bill, Council Tax bill, wage slip, or bank statement.

If someone else is collecting on your behalf, he/she needs to bring your Photo ID based on the above criteria, as well as show his/her own government issued ID.

The UPS Access Point will record their signature, name, type of ID presented, and the number of each ID for record purposes.

Don't forget your ID

Delivery Service Information *Excluding Headboards

Paint, rug and sample orders are always despatched separately to other goods. Paint cards are delivered free of charge.

With the exception of Paint, Rugs and Samples, you will be notified the day before your goods are due for delivery by SMS. You will be given a one hour delivery window which you can re–schedule.

Orders must be placed by 12 noon (10am for paint orders) on the previous working day for our next working day delivery service.

Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part ship or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of £3.95, regardless of how many shipments are made.

For security reasons, parcels may require a signature.

If you would like any additional information about deliveries please contact our customer services team at:

We hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.

All goods sold on our website can be returned for a refund excluding fabric and wallcovering samples, and paint which is mixed to order and can not be refunded. All items must be returned with original packaging and tags in re-sellable condition.

Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.

We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.

Terms & Conditions apply.

Headboard Delivery Service Information

Delivery will be with a two man ‘white glove’ service which will include delivery to the room in your home where you would like the headboard to be, unwrapping and removal of all packaging but not installation.

You will be contacted by our carrier to let you know the day when they would like to make their delivery to you, at that time you will have the option to upgrade from our standard free delivery service to delivery within a specified time frame or to Saturday delivery. The carrier will be able to let you know what the charge for this additional service will be. You will also be provided with the name and telephone number of the delivery crew.

We would ask you to make sure that passage is clear through your house for delivery to take place and that doorways, corridors and stairwells are sufficiently large to accommodate the delivery. Our delivery crew will wear protective covering over their boots when they deliver, so your floors will be protected.

For your peace of mind you will be able to sign for the delivery once the packaging has been removed from the headboard.

Please make sure your phone number is added to your account details when you place your order so that we can contact you when delivery is ready to be made.

You are welcome to call our customer services at any time during our office hours if you have any questions you would like answered.


At Designers Guild, we offer a gift wrap service to make your gift extra special. All items are carefully wrapped with tissue paper and placed into our Designers Guild gift bags or gift boxes.

Our gift wrap service costs £5 per box/bag. Our gift boxes come in a range of sizes and are designed for soft flat items such as bed linen, throws, towels and bath robes.  We also have small gift bags which are designed for home fragrance and small accessories. We will select the most appropriate size of gift bags or boxes for your gift, or gifts.

Some items are too big or heavy to be gift wrapped; these include duvets & pillows, quilts, cushions, storage baskets, vases & planters, glassware and tableware.

Simply select the gift wrap option during online checkout or ask one of our customer services team member when ordering via the phone.


Designers Guild Gift Boxes

Click & Collect

Pre-Christmas Click & Collect services will be unavailable for collection from 12PM mid day on December 24th in all locations and for all of December 25th in all locations. Click & Collect services will also be unavailable for collection from 12PM mid day on January 31st and for all of January 1st in all locations.

We are unable to arrange collection through third party cariers. Customers must provide proof of purchase and identification upon collection.

Click and Collect service is unavailable for our Fabric and Wallcovering samples.

King's Road Showroom & Homestore,
267–277 King's Road,
Tel +44 (0)203 351 5775

Opening Hours

Monday 10.00 – 18.00
Tuesday 10.00 – 18.00
Wednesday 10.00 – 18.00
Thursday 10.00 – 18.00
Friday 10.00 – 18.00
Saturday 10.00 – 18.00
Sunday * 12.00 – 17.00

* Sunday 12.00 – 17.00 applies to HOMESTORE ONLY. Fabric and wallpaper showroom closed.


Nearest Tube Station: Sloane Square (Circle & District Lines)

Find us on Google Maps

Marylebone High Street Homestore,
76 Marylebone High Street,
Tel +44 (0)203 301 5826

Opening Hours

Monday 10.00 – 18.00
Tuesday 10.00 – 18.00
Wednesday 10.00 – 18.00
Thursday 10.00 – 19.00
Friday 10.00 – 18.00
Saturday 10.00 – 18.00
Sunday 11.00 – 17.00


Nearest Tube Station: Baker Street (Metropolitan, Hammersmith & City and Circle Lines)

Find us on Google Maps

Unit 10 Matrix Park
900 Coronation Road,
NW10 7PH
Tel +44 (0)207 893 7400

*Please Note: Click and Collect orders will only be deliverable to the Designers Guild Warehouse or to one of our Designers Guild stores. Customers must collect goods from one of these locations, and cannot arrange for a courier to collect on their behalf.

Opening Hours

Monday 09.00 – 17.00
Tuesday 09.00 – 17.00
Wednesday 09.00 – 17.00
Thursday 09.00 – 17.00
Friday 09.00 – 17.00
Saturday CLOSED


Nearest Tube Station: Park Royal (Picadilly Line)

Find us on Google Maps


We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.

We are unable to offer refunds on any of our paint ranges, our made-to-order headboards, or our Fabic & Wallcovering samples.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.

Online Returns Procedure

  1. To begin our automated returns procedure please login with the account details you used to place the order. LOGIN
  2. Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button, please refer to our returns policy above).
  3. Select the product you wish to return and enter the quantity and reason for the return.
  4. Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.
  5. Please print a copy of each for every parcel you are returning.
  6. Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel.This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.
  7. If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.

Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.

In-Store Returns Procedure

Free returns are now available from our following stores:


Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed. Within 7–14 working days the refunded amount will be credited to your account.

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