Designers Guild offers a convenient alternative to home delivery. Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.
UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening and during the weekend).
Delivery to a UPS Access Point will be within 3-5 working days of placing your order. Once you have selected your pickup location, enter your mobile phone number or email address under Pickup Details to be notified when your order is ready for collection.
You have 10 calendar days to collect your parcel at the chosen access point. After the 10th day, your parcel will be returned to us and you will have to contact our Customer Services department at [email protected] to arrange an alternative delivery.
Please bring with you a proof of your identity to collect your parcel; you will need to bring your order number plus a government-issued ID (i.e. passport, driving licence, foreign national ID or military ID).
If you don’t have a government-issued ID you can bring any other photo ID containing your full name along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.
NOTE: This delivery method is not applicable on fabric, wallpaper, furniture, headboards or rugs due to UPS restrictions.
Choose a UPS Access Point as your delivery option when you place your order
UPS handles delivery from our warehouse to your chosen UPS Access Point
You are notified that your parcel is ready to collect at a time convenient to you. You have ten days within which to collect.
You collect your parcel, not forgetting to bring identification with you.
Government issued Photo ID: Driving License, Passport, Foreign National or Military ID
or Any other Photo ID containing your full name, along with one of the following documents containing your full name: Utility/Phone Bill, Council Tax bill, wage slip, or bank statement.
If someone else is collecting on your behalf, he/she needs to bring your Photo ID based on the above criteria, as well as show his/her own government issued ID.
The UPS Access Point will record their signature, name, type of ID presented, and the number of each ID for record purposes.
Paint and Rugs are delivered by UPS between 9am to 6pm weekdays.
Fabric and wallpaper samples are sent via Royal Mail First Class to the UK & Republic of Ireland.
Paint cards are delivered free of charge.
All other products are despatched with DPD, you will be notified on the day your goods are delivered via SMS or email if mobile number is not provided. You will be given a one hour delivery window.
Paint, rug and sample orders are always despatched separately to other goods.
Orders must be placed by 12 noon (10am for paint orders) on the previous working day for our next working day delivery service.
For security reasons, parcels may require a signature.
If you would like any additional information about deliveries please contact our customer services team at: [email protected]
We hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.
All goods sold on our website can be returned for a refund excluding fabric and wallpaper samples, and paint which is mixed to order and can not be refunded. All items must be returned with original packaging and tags in re-sellable condition.
Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.
We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.
Terms & Conditions apply.
You will be contacted by our carrier to let you know the day when they would like to make their delivery to you, at that time you will have the option to upgrade from our standard delivery service to delivery within a specified time frame, or to Saturday delivery. The carrier will be able to let you know what the charge for this additional service will be. You will also be provided with the name and telephone number of the delivery crew.
We would ask you to make sure that passage is clear through your property for delivery to take place and that doorways, corridors and stairwells are sufficiently large to accommodate the delivery. Deliveries above the fifth floor are dependent on access to a lift or the delivery weighing no more than 60 kilos. Our delivery crew will wear protective covering over their boots when they deliver, so your floors will be protected.
Please make sure your phone number is added to your account details when you place your order so that we can contact you when delivery is ready to be made. Orders can be cancelled up to the point when our customer service team has received confirmation to proceed with your order. Please refer to our Furniture Buying Guide before making your purchase.
Delivery service shall include delivery to the room of your choice in your property, unwrapping and removal of all packaging, and the assembly of any beds.
It is very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in good condition. This does not affect your statutory rights.
The Designers Guild Bedroom Furniture Collection pieces are made to order and cannot be returned unless they are faulty. If you are unhappy with the quality please email us at [email protected] within one working day of delivery, if possible including a couple of photographs of the fault. Our Customer Service team will assess your complaint and will come back to you within one working day. Please note our mattresses can only be returned if they are unopened and in the original packaging.
At Designers Guild, we offer a gift wrap service to make your gift extra special. All items are carefully wrapped with tissue paper and placed into our Designers Guild gift bags or gift boxes.
Our gift wrap service costs £5 per box/bag. Our gift boxes come in a range of sizes and are designed for soft flat items such as bed linen, throws, towels and bath robes. We also have small gift bags which are designed for home fragrance and small accessories. We will select the most appropriate size of gift bags or boxes for your gift, or gifts.
Some items are too big or heavy to be gift wrapped; these include duvets & pillows, quilts, cushions, storage baskets, vases & planters, glassware and tableware.
Simply select the gift wrap option during online checkout.
SHOP GIFTS >
We are unable to arrange collection through third party couriers. Customers must provide proof of purchase and identification upon collection.
Click and Collect service is unavailable for our Fabric and Wallpaper samples.
We are extending our returns period for Christmas. You have until January 15th 2017 to return the item(s). We will offer a full refund to all saleable items; if returned in saleable condition, with a receipt, up to the 15th of January. This is in addition to your statutory rights.
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all
goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their
original packaging and in an unused resalable condition.
Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.
We will not process refunds on items that have been used, unless they
are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.
We are unable to offer refunds on any of our paint ranges, our made-to-order bedroom furniture range and mattresses, or our Fabric & Wallpaper samples.
To return rugs, you must first contact us on +44 (0)207 893 7760 or via email [email protected] We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. There is a charge of £25 for this service.
All rugs need to be returned with the original plastic wrapping and box. If you no longer have the original packaging, please contact our customer service team, who will despatch another to you free of charge.
Alternatively you can return your rug to our King’s Road Homestore or our Coronation Road Distribution Centre free of charge.
*Please note rugs cannot be returned at the Marylebone High Street Homestore.
To begin our automated returns procedure please login with the account details you used to place the order.
- Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button, please refer to our returns policy above).
- Select the product you wish to return and enter the quantity and reason for the return.
- Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.
- Please print a copy of each for every parcel you are returning.
- Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel.This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.
- If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.
All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.
Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method,
no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded.
In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of
the goods if you send us a notice of cancellation in writing and return the goods to us in their original,
unopened and unused condition.
Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.
Free returns are now available from our following stores and warehouse:
KING'S ROAD SHOWROOM & HOMESTORE
MARYLEBONE HIGH STREET HOMESTORE*
CORONATION ROAD DISTRIBUTION CENTRE
Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed. Within 7–14 working days the refunded amount will be credited to your account.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.