Delivery & Returns | Designers Guild

Shipping Options & Charges

STANDARD SHIPPING

Shipping for products in stock - 3-4 weeks

Non rural shipping - $20 including GST (except Rugs)

Non rural shipping for Rugs - $160 including GST

Rural shipping for All Items - $25 including GST (except Rugs)

Rural shipping for Rugs - $150 including GST

Fabric & Wallpaper Samples - $5 per Order

Returns

We hope you will be delighted with your order. However, if for any reason you change your mind, we are happy to refund or exchange all goods returned to us within 14 days from receipt of your order provided you return the item in the original packaging, unopened and in an unused resaleable condition.

Items returned outside of this 14 day period will only be refunded or exchanged if the return has been authorised by our customer service team.

To make a claim please email us at [email protected] quoting your order number and reason for return.

We advise sending your return parcel via a postal tracking service to ensure safe delivery to us as we will not be responsible for parcels lost in the mail.

Your return parcel is posted at your own cost; however we will refund the purchaser any reasonable delivery charge paid if the goods returned are deemed by our customer service team to be faulty.

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Please note that it is currently only possible to ship to UK and Ireland addresses.

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