Delivery & Returns | Designers Guild

Delivery Options & Charges


Delivered within 3 - 5 business days

Standard Delivery€11.00



Standard Delivery 3 - 5 business days

Rug Delivery (per rug)€25

Made to order rugs (Soho, Shoreditch, Mayfair, Fitzrovia, Belgravia and Clerkenwell) will take 4 - 6 weeks for delivery.


Delivered within 3 - 5 business days




We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging and in an unused resalable condition.

Items returned outside of this period will only be refunded if the return has been authorised by our customer service team.

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.

We will not process refunds on items that have been used, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

We are unable to offer refunds on any of our paint ranges, our made-to-order bedroom furniture range and mattresses, or our Fabric & Wallpaper samples.

Return on rugs

To return rugs, you must first contact us via email We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. There is a charge of €25 for this service.

All rugs need to be returned with the original plastic wrapping and box. If you no longer have the original packaging, please contact our customer service team, who will despatch another to you free of charge.

Online Returns Procedure

  1. To begin our automated returns procedure please login with the account details you used to place the order. LOGIN
  2. Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button, please refer to our returns policy above).
  3. Select the product you wish to return and enter the quantity and reason for the return.
  4. Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to.
  5. Please print a copy of each for every parcel you are returning.
  6. Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel. This paperwork is essential for us to identify your return if the paperwork is not attached to each parcel.
  7. If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

All goods sold on our website can be returned for a refund excluding fabric and wallpaper samples, made to order furniture, and paint which is mixed to order and cannot be refunded. All items must be returned with original packaging and tags in re-sellable condition.

All returned goods will be examined upon receipt. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.

Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded. In addition to our returns policy you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.

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