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Delivery Options & Charges

STANDARD DELIVERY

Delivered within 7 - 10 business days

USA
$20.00
Canada
$20.00

*Free shipping on orders over $350 excludes rugs and runners, and applies to the USA and Canada only..

Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.

Any delivery timescales are indicative only. Please note that working days exclude Saturdays, Sundays and Bank Holidays.

For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.

If you would like any additional information about deliveries please contact our customer services team at: usa-online-sales@designersguild.com

All purchases made through our website are final sale. We do not accept returns or exchanges for change of mind, incorrect size, color preference, or any other reason once an order has been placed.

Please review all product descriptions, dimensions, colors, materials, quantities, and delivery information carefully before completing your purchase.

Because all items are sold on a final sale basis we do not accept returns, offer exchanges or issue refunds for unwanted items or change of mind and items cannot be returned for store credit.

By completing your purchase, you acknowledge and agree that the items in your order are final sale.

Damaged, Defective or Incorrect Items

We take great care when preparing and packing your order. If your item arrives damaged, defective, or incorrect, please contact our Customer Care team at usinfo@designersguild.com within 30 days of delivery.

Please include your order number, a description of the issue, clear photographs of the item and photos of packaging if appropriate.

Your Consumer Rights.

Nothing in this Final Sale Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local consumer protection laws.

If you have any questions about a product or our Final Sale Policy, please contact our Customer Care team before placing your order on usinfo@designersguild.com

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  1. Sales tax will be added to all orders shipped to New York State.
  2. Our nexus in New York state requires us to collect tax on their behalf.
  3. We do not collect sales or use taxes for orders shipping to addresses outside of New York State.
  4. For other states imposing sales or use taxes, your purchase may be subject to tax unless it is specifically exempt from taxation.
  5. Your purchase may not be exempt merely because it was purchased by remote means.
  6. Certain states require purchasers to file sales or use tax returns for the year reporting all taxable purchases that were not taxed at time of purchase. Designers Guild assumes no liability for those taxes.
  7. Instructions of how to file sales/use tax returns may be found online at the website of your respective taxing authorities.