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FAQs

I want to change my online order, how do I do this?

Sorry but we are unable to make alterations to online orders. This is because we process orders as soon as they are received, ready to be packed and dispatched so we can get them delivered to you as soon as possible.

Do you deliver overseas?

The AU online store can only accept orders to be delivered to Australia

Will I be charged GST?

All prices on our site are GST inclusive.

What happens if I order an item that is currently out of stock?

If any part of your order is out of stock at the time of ordering, you will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of $10.00, regardless of how many shipments are made.

Can I return my mail order item to a showroom?

To ensure efficient refunds please contact us on 03 9818 7799 or email shoponlineau@designersguild.com Refunds and returns cannot be accepted in our showrooms.

If an item is faulty whom should I contact?

In the unlikely event that an item in your delivery is faulty or damaged please contact our customer services team: shoponlineau@designersguild.com

Can I return a sale item?

Yes, sale items can be returned for a refund, as long as they are in their original, unopened and unused condition. Please see our returns section for full details.

How do I return my order?

To begin our automated returns procedure please login with the account details you used to place the order. Locate the order that you wish to return and press the returns button (Only qualifying orders will display the returns button, please refer to our returns policy). Select the product you wish to return, enter the quantity and reason for the return.

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Why do you need my email address?

Your email address is required so that we keep you updated with the status of your order. With your consent, we would also like to keep you updated about our promotions and special offers.