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Welcome to the 'www.designersguild.com/usa-shop-online/ website
(the 'website'). This website is owned and operated by Designers
Guild Limited ('Designers Guild' or 'us' or 'we'). Registered
office: 3 Latimer Place, London W10 6QT, United Kingdom, Registered
number: 991848 (England), VAT number: 480653733. If you want to ask
us anything about these terms & conditions or have any comments
on or about our website, please e-mail our customer services team
at: shoponlineus@designersguild.com
The Designers Guild terms & conditions and privacy policy are
set out the basis on which you can visit and use the Designers
Guild website. Please read them carefully as they contain important
information.
Please note, these Conditions are subject to change at any time
and without notice, and it is your responsibility to check these
Conditions regularly before ordering products in case there are any
changes. If you do not agree with the Conditions set out below, you
should not use or access this website. Your use of our website
constitutes your agreement to follow and be bound by these
Conditions.
If you have any queries relating to the Conditions, please contact
the Customer Service team before placing an order.
general information
ownership of rights
All rights, including copyright, in this website are owned by or
licensed to Designers Guild. Any use of this website or its
contents, including copying or storing it or them in whole or part,
other than for your own personal, non-commercial use is prohibited
without our permission. You may not modify, delete, distribute or
post anything on this website for any purpose.
indemnity
You agree fully to indemnify, defend and hold us, and our
officers, directors, employees, agents and suppliers, harmless
immediately on demand, from and against all claims, liability,
damages, losses, costs and expenses, including reasonable legal
fees, arising out of any breach of the Conditions by you or any
other liabilities arising out of your use of this website, or the
use by any other person accessing the website using your shopping
account and/or your username and password.
accuracy of content
We have taken great care in the preparation of the content of this
website, in particular to ensure that the details, descriptions and
prices quoted are correct at the time of publishing. However, we
will only accept orders if there are no material errors in the
description of the merchandise or its price as advertised on this
website. All prices are displayed excluding sales tax and shipping
charges. The total cost of your order is the price of the
merchandise ordered plus sales tax at the current rate and shipping
charges as set out in the shipping options section of this
website.
The dimensions are approximate only. We have made every effort to
render as accurately as possible the color and design of the
products that appear on the website. However, as the actual colors
you see will depend on your personal computer equipment, we cannot
guarantee that your monitor's display of any color will accurately
reflect the color of the merchandise on delivery. To the extent
permitted by applicable law, Designers Guild disclaims all
warranties, express or implied, as to the accuracy of the
information contained in any of the materials on this website. We
are not responsible for the content of any off-website pages or any
other websites linked to or from this website. Links appearing on
this website are for your convenience only and are not an
endorsement by us of the content, products, services or suppliers
connected therewith. We shall not be liable to any person for any
loss or damage which may arise from the use of any of the
information contained in any of the materials on this website, in
any off-website or in any linked websites.
third party information
We are not responsible for material displayed on third party
websites or any other written material. The only prices that apply
for Designers Guild products are those stated on the Designers
Guild material. We cannot vouch for the reliability of prices
stated on shopping directories or through any other third party.
This website may contain links to sites owned and operated by third
parties. These links are provided as a convenience to you and are
not an endorsement by us of the products or materials on those
sites. We are not responsible for the content of those sites and
make no representation regarding the truth, quality or accuracy of
same. Visiting the linked sites is at your own risk.
availability
All items are subject to availability. Validly stated prices on
our website remain in effect for so long as the merchandise is
available or as otherwise stated on our website. We will inform you
as soon as possible if the goods you have ordered are not
available.
ordering
acknowledgement and acceptance of your
order
We will notify you by e-mail as soon as possible to acknowledge
receipt of your order and to provide you with an order number. If
we are unable to fulfill your order following this acknowledgement,
we will contact you by e-mail or telephone advising you of this.
Our acceptance of your order will take place upon dispatch of the
product(s) ordered. If you require any information concerning your
order please e-mail us at: shoponlineus@designersguild.com
quoting your order number. We may not accept your order if an item
you have ordered is out of stock, if we have identified a product
or pricing error or if we are unable to obtain authorization for
your payment. Please note that we reserve the right to reject any
offer to purchase by you at any time.
legally binding contract
No contract for the sale of any product will exist between you and
designersguild.com until we accept your order by dispatching the
product to you. The price of any item is not guaranteed until the
item has been shipped to you. When this happens, we will confirm
our acceptance of your order by sending you an email.
ordering errors
You are able to correct errors on your order up to the point at
which you click to submit your order on the final page of our
ordering process.
shipping
Deliveries can be made to all US states and Canada. We will
deliver the merchandise in accordance with the shipping option
selected by you. Please view our shipping options for full details.
Wherever referred to, working days exclude Saturday, Sunday and
Bank Holidays. Orders to one address may be delivered in one or
more deliveries and incur a part delivery charge surcharge.
The stated shipping period within which you will receive your
order is approximate. Goods will be sent to the address given by
you in your order. If you are ordering more than one item, your
goods may be sent to you in installments if certain items are out
of stock.
You may be subject to import duties and taxes, which are levied
once a shipment reaches your country. You must meet any additional
charges for customs clearance. Please note, customs policies vary
widely from country to country. We recommend you contact your local
customs office for further information prior to placing your
order.
Please note international shipments may be subject to cross-border
inspection by customs authorities.
To view our delivery options click: www.designersguild.com/usa-shop-online/shipping/
inspection
You should inspect the merchandise upon receipt and check that
everything specified on the delivery note is included. You will be
deemed to have accepted the order unless you notify us upon receipt
that there is a problem or you cancel the order in accordance with
your cancellation right and/or you return the goods in accordance
with our returns policy and procedure. If you fail to take such
action, we are not obligated to accept any rejection by you of the
merchandise at a later date.
Your statutory rights are not affected.
payment
Payment can be made by any of the following methods: Visa,
MasterCard, Amex, and International Maestro. Payment will be
debited and cleared from your account at the point at which your
order is placed. You confirm that the credit or debit card being
used is yours. Please note that all credit/debit cardholders are
subject to validation checks and authorization by the issuer of the
card. If the issuer of your payment card refuses to pay or does not
for any reason authorize payment to Designers Guild, we will not be
liable for any delay or non-delivery of merchandise. We retain the
legal ownership of all merchandise until full payment has been made
by you and received by us and legal ownership of the merchandise
will immediately transfer back to us if we refund any payment for
the merchandise to you. Risk in the merchandise transfers to you
upon delivery.
cancellation right
Under the distance selling regulations you have the legal right to
cancel your order within seven working days from the date of
receipt of the goods if you send us a notice of cancellation in
writing and return the goods to us in their original, unopened and
unused condition. For further details of how to return merchandise
please see our returns policy and procedure. Where goods are
delivered to a third party you may exercise your right to cancel if
you are able to return the merchandise to us. You can submit your
cancellation notice by e-mail to our customer services department
at shoponlineus@designersguild.com
or in writing to:
Customer Services, Designers Guild (USA) inc. 28 West 27th Street,
2nd Floor, New York City, New York 10001.
Your statutory rights are not affected.
returns policy
We hope you will be delighted with your order. However, if for any
reason you are not completely satisfied we are happy to offer a
refund on all goods returned to us within 30 days of your receipt
of goods provided they are in their original packaging, unopened
and in an unused condition. Items returned outside of this period
will only be refunded if the return has been authorised by our
customer service team. We will not process refunds on items that
have been removed from their original packaging, unless they are
faulty. If part of your order is faulty, you will be given the
option of a replacement or refund.
returns procedure
1. To begin our automated returns procedure please login to www.designersguild.com/usa-shop-online/my-account/order-history/
with the account details you used to place the order. Locate the
order that you wish to return and press the returns button (Only
qualifying orders will display the returns button, please refer to
our returns policy above). Select the product you wish to return,
enter the quantity and reason for the return.
2. Once you have submitted your returns request you will be
presented with a returns note and returns label detailing the
address that you need to send your parcel(s) to. Please print a
copy of each for every parcel you are returning. Place the returns
note inside the parcel and clearly and securely attach the returns
label to the outside of the parcel. This paperwork is
essential for us to identify your return. PLEASE NOTE we cannot
accept returns or process refunds if the paperwork is not attached
to each parcel. If returning a faulty item please indicate if you
require a replacement or refund. Please remember that in order for
the return to be processed without delay you must ensure that the
goods are wrapped securely in the same outer packaging in which you
received them.
3. All returned goods will be examined upon receipt as for reasons
of hygiene we are unable to offer refunds on any opened or used
goods. We will process your return as quickly as possible and will
notify you by e-mail once your refund or replacement has been
processed. During busy periods, please allow a maximum of 30
working days for your refund, replacement or exchange to be
processed.
4. Your payment for the goods will be refunded by Designers Guild
as soon as possible by the original payment method, no later than
30 working days after we have received the goods. Please note that
delivery charges are not refunded. In addition to our returns
policy you have the legal right to cancel your order within seven
working days from the date of receipt of the goods if you send us a
notice of cancellation in writing and return the goods to us in
their original, unopened and unused condition. Where goods are
delivered to a third party you may also exercise this right if you
are able to return the goods to us in their original, unopened and
unused condition.
Please see the cancellation right section in our terms and
conditions.
Your statutory rights are not affected
privacy policy
To view the Designers Guild privacy policy click:
www.designersguild.com/usa-shop-online/privacy-policy/
damage to your computer
Designers Guild makes every effort to ensure that this website is
free from viruses or defects. However, we cannot guarantee that
your use of this website or any websites accessible through it
won't cause damage to your computer. It is your responsibility to
ensure that the right equipment is available to use the website and
screen out anything that may damage it. Designers Guild will not be
liable to any person for any loss or damage which may arise to
computer equipment as a result of using this website.
limitation of liability
Designers Guild makes no representations or warranties in
connection with this website, whether express or implied, including
but not limited to warranties of satisfactory quality,
non-infringement or fitness for a particular purpose, except to the
extent such warranties are not legally excludable. To the fullest
extent permissible Designers Guild will not be liable for
interruption of business; loss or damages of any kind incurred as a
result of dealings with or the presence of the website or
off-website links; access delays or access interruptions to the
website; computer viruses, system failure or any malfunction which
may occur in connection with your use of our website; any
inaccuracies or omissions or misleading, false or deceptive
statements in the content; or, any events beyond Designers Guild's
reasonable control. Furthermore, to the fullest extent permitted by
law we will not be liable for any direct, indirect, special,
incidental, consequential or other damages of any kind related to
your use of the website and in no event shall our maximum aggregate
liability exceed one hundred pounds sterling.
exclusions of liability
Any disclaimers and exclusions of liability in these terms &
conditions shall not apply to any damages arising from death or
personal injury caused by the negligence of Designers Guild or any
of its employees or agents or fraud. These disclaimers and
exclusions shall be governed by English law. If any provisions of
these disclaimers and exclusions are deemed to be unlawful, void or
for any reason unenforceable then that provision shall be deemed
severable and shall not affect the validity and enforceability of
the remaining provisions.
complaints & submission of information
If you wish to contact us to complain about any matter in regard
to the merchandise, please e-mail us at shoponlineus@designersguild.com
or write to us at:
Customer Services, Designers Guild (USA) inc. 28 West 27th Street,
2nd Floor, New York City, New York 10001.
We welcome your enquiries or feedback on the merchandise you use
or might like to purchase. However, it is our policy to decline any
unsolicited suggestions or ideas. Any enquiries, feedback,
suggestions, ideas or other information you provide to us
('information') will be treated as non-confidential and
non-proprietary. Subject to our privacy policy, by providing us
with any such unsolicited information you hereby grant Designers
Guild a non-exclusive and royalty-free right to use, reproduce,
modify, adapt, publish, sell, assign, translate, transfer,
sub-license, create derivative works from, distribute and display
the information in any form, media or technology and whether alone
or as part of other works. You also agree that your information may
not be returned and we may use your information and any ideas,
concepts or know-how contained therein, for any purpose.
Furthermore, if you send us any such information you represent and
warrant that you own or otherwise are entitled to any and all
rights to the information and that your information does not
contain or constitute software viruses, commercial solicitation,
chain letters, mass mailings or 'spam' in any form. You may not
impersonate any person or entity or use any false e-mail address or
otherwise mislead Designers Guild as to the origin of the
information submitted and you agree to indemnify Designers Guild
and hold Designers Guild harmless from and against any claims
arising from your claims and/or any third party's claims to any
rights in any such information.
intellectual property
The trade marks, logos and service marks ('intellectual property')
displayed on our website are the registered and unregistered marks
of Designers Guild, our affiliates, our licensors and/or our
suppliers in the UK, US and other countries and are protected by UK
and international trade mark laws. Except in connection with
placing an order for merchandise or as required by applicable law,
you may not use, reproduce, duplicate, copy, sell, resell, access,
modify or otherwise exploit our intellectual property or that of
our suppliers without our or their prior written consent.
recommend a friend
We operate a Recommend a Friend program whereby our customers can
refer friends to us and in return we will credit the customers
account. Recommend a Friend is subject to the following terms and
conditions.
termination
These Conditions are effective unless and until terminated by
either party. If, in our sole discretion, we determine that you
have failed to abide by any of these Condition, we may terminate
your access to our website, upon which termination, you must
destroy all materials downloaded or obtained from the site and
copies thereof, whether made under the terms of these Conditions or
otherwise.
survival
Each provision of the Conditions shall be construed as separately
applying and surviving even if for any reason one or another of
these Conditions is held to be inapplicable or unenforceable in
certain circumstances.
non-waiver
No failure to exercise and no delay on the part of Designers Guild
in exercising any right, remedy, power or privilege of Designers
Guild under these terms & conditions and no course of dealing
between us shall be construed or operate as a waiver, nor shall any
single or partial exercise of any right, remedy, power or privilege
preclude any other or further exercise thereof or the exercise of
any other right, remedy, power or privilege on the part of
Designers Guild.
other legal notices
There may be legal notices on other areas of this website which
relate to your use of this website, all of which will, together
with these terms & conditions govern your use of this
website.
law, jurisdiction and language
This website, any content contained herein and any contracts
entered into as a result of usage of this website are governed by
English law. The parties to any such contract agree to submit to
the exclusive jurisdiction of the courts of England and Wales. All
contracts are concluded in English.
vouchers
Voucher codes cannot be used in conjunction with any other offer
than the one specified.
There is no cash alternative to a voucher code.
Voucher codes are only redeemable on the Designers Guild USA online
store unless otherwise specified.
Voucher codes cannot be redeemed at any other Designers Guild
retailers.
Voucher codes can not be used for fabric or wallpaper
purchases.
Voucher codes are valid for one single use only.
The validity of voucher codes cannot be extended.
Where free shipping is offered this is using a standard service
unless otherwise specified in the promotion.
These terms & conditions do not affect your statutory legal
rights.
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