returns policy
We hope you will be delighted with your order. However, if for any
reason you are not completely satisfied we are happy to offer a
refund on all goods returned to us within 30 days of your receipt
of goods provided they are in their original packaging, unopened
and in an unused condition. Items returned outside of this period
will only be refunded if the return has been authorised by our
customer service team. We will not process refunds on items that
have been removed from their original packaging, unless they are
faulty. If part of your order is faulty, you will be given the
option of a replacement or refund.
returns procedure
1. To begin our automated returns procedure please login to www.designersguild.com/usa-shop-online/my-account/order-history/
with the account details you used to place the order. Locate the
order that you wish to return and press the returns button (Only
qualifying orders will display the returns button, please refer to
our returns policy above). Select the product you wish to return,
enter the quantity and reason for the return.
2. Once you have submitted your returns request you will be
presented with a returns note and returns label detailing the
address that you need to send your parcel(s) to. Please print a
copy of each for every parcel you are returning. Place the returns
note inside the parcel and clearly and securely attach the returns
label to the outside of the parcel. This paperwork is
essential for us to identify your return. PLEASE NOTE we cannot
accept returns or process refunds if the paperwork is not attached
to each parcel. If returning a faulty item please indicate if you
require a replacement or refund. Please remember that in order for
the return to be processed without delay you must ensure that the
goods are wrapped securely in the same outer packaging in which you
received them.
3. All returned goods will be examined upon receipt as for reasons
of hygiene we are unable to offer refunds on any opened or used
goods. We will process your return as quickly as possible and will
notify you by e-mail once your refund or replacement has been
processed. During busy periods, please allow a maximum of 30
working days for your refund, replacement or exchange to be
processed.
4. Your payment for the goods will be refunded by Designers Guild
as soon as possible by the original payment method, no later than
30 working days after we have received the goods. Please note that
delivery charges are not refunded. In addition to our returns
policy you have the legal right to cancel your order within seven
working days from the date of receipt of the goods if you send us a
notice of cancellation in writing and return the goods to us in
their original, unopened and unused condition. Where goods are
delivered to a third party you may also exercise this right if you
are able to return the goods to us in their original, unopened and
unused condition.
Please see the cancellation right section in our terms and
conditions.
Your statutory rights are not affected