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­Returns Policy
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 30 days of your receipt of goods provided they are in their original packaging, unopened and in an unused condition. Items returned outside of this period will only be refunded if the return has been authorised by our customer service team. We will not process refunds on items that have been removed from their original packaging, unless they are faulty. If part of your order is faulty, you will be given the option of a replacement or refund.

Returns Procedure
1. To begin our automated returns procedure please login to www.designersguild.com/usa-shop-online/my-account/order-history/ with the account details you used to place the order. Locate the order that you wish to return and press the returns button (Only qualifying orders will display the returns button, please refer to our returns policy above). Select the product you wish to return, enter the quantity and reason for the return.

2. Once you have submitted your returns request you will be presented with a returns note and returns label detailing the address that you need to send your parcel(s) to. Please print a copy of each for every parcel you are returning. Place the returns note inside the parcel and clearly and securely attach the returns label to the outside of the parcel.  This paperwork is essential for us to identify your return. PLEASE NOTE we cannot accept returns or process refunds if the paperwork is not attached to each parcel. If returning a faulty item please indicate if you require a replacement or refund. Please remember that in order for the return to be processed without delay you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

3. All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds on any used or damaged goods. We will process your return as quickly as possible and will notify you by e-mail once your refund or replacement has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.

4. Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition.

Please see the cancellation right section in our terms and conditions.

Your statutory rights are not affected.