Designers Guild values its customers and respects their privacy.
Any information we collect about you is held with the utmost care
and security. Your visit to our website and your use of any of the
services or features we provide is subject to our terms and
conditions of which this privacy policy is part.
You will be asked to register if you would like to use some of the
services and features we offer on our website. In order to register
you will have to provide details including your name, address,
telephone number and email address. When you register with us your
information is stored in my account. Once you have logged in you
can access your account directly to amend any personal details, for
example if you change your address. If you wish to place an
order on our website you will also be required to provide credit or
debit card details.
We use the latest strong encryption technology to ensure that all
transactional information is protected to the highest standard.
Transactional information includes any credit or debit card
details, your personal contact information, together with any other
names and addresses you provide when you place an order for
delivery to another address, and your purchasing history. When you
give us information, it may be used for:
Administration of our site
The information you give us is necessary to enable us to fulfil
your order, make sure it is delivered correctly and to maintain
your account.
Customer service
We ask for your contact details, such as your e-mail address and
telephone number, to enable us to answer any questions you have
about using our website and to notify you about the status of your
order.
Direct marketing
We want to keep you up to date on our latest products, promotional
offers and events. If you have agreed when you registered, we can
inform you about these and other services and events we offer by
e-mail, post or telephone. You can also choose when registering not
to receive such information from other carefully selected
companies. You will not be sent any unsolicited material unless you
indicate that you don not want to receive details about products,
offers and events etc. when you register. We may provide your
personal details to other companies or individuals for their
marketing purposes unless you have indicated when you registered
that you do not wish to receive information about other companies
products, offers and services. From time to time we retain the
services of other carefully selected and monitored companies and
individuals to perform functions on our behalf in connection with
the successful operation and continuous improvement of this
website. Examples of these functions would include the processing
of data to process your order and maintain your account including
the authorisation and validation of credit or debit card
transactions, the provision of delivery services, the analysis of
data, etc. These companies or individuals may be provided with
access to your personal details in order to fulfil their function
but may not use such information for any other purpose.
Cookies
The Designers Guild on-line ordering system uses cookies to record
a unique reference on your computer. The use of cookies allows us
to remember the goods that you placed in your shopping basket. Our
cookies do not remember your credit card details. You may
experience technical difficulties in using our website if you have
disabled cookies. If you have disabled JavaScript you will not be
able to use this website. You can alter your cookie and JavaScript
settings in your browser's preferences which are usually found in
the Edit menu.
Data protection
Designers Guild complies with and is registered under the Data
Protection Act. You may see the personal data that we hold on you
by sending a $10 fee and a written request to: The Company
Secretary, Designers Guild Limited, 3 Latimer Place, London W10
6QT. Designers Guild is committed to protecting the information we
collect from you, which we use to enhance your experience of using
our site and to provide you with the merchandise and services you
request from us. The above section of our terms & conditions
comprises our privacy policy and enables you to understand how we
retain and use your personal information. You can at any time
change and update the information you have provided by logging into
my account.