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I want to change my online order, how do I do this?
Sorry but we are unable to make alterations to online orders. This is because we process orders as soon as they are received, ready to be packed and dispatched so we can get them delivered to you as soon as possible.
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Do you deliver overseas?
The USA online store can only accept orders to be delivered to the following destinations; USA & Canada. UK & Eire customers should visit www.designersguild.com/uk-shop-online/ to place an online order.
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Will I be charged Sales Tax?
All prices on our site are excluding sales tax. Appropriate sales tax will be applied to your basket at checkout.
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What happens if I order an item that is currently out of stock?
If any part of your order is out of stock at the time, you will be given the option of either part shipment or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.
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Can I return my mail order item to a retail store?
To ensure efficient refunds, returns need to be made at the store where you made your purchase. Similarly items purchased from our online store need to be returned to the online store for processing. Any queries regarding returns should be sent to: usonlinereturns@designersguild.com
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If an item is faulty whom should I contact?
In the unlikely event that an item in your delivery is faulty or damaged please contact our customer services team: usonlinereturns@designersguild.com
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Can I return a sale item?
Yes, sale items can be returned for a refund, as long as they are in their original, unopened and unused condition. Please see our returns section for full details.
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Where are your retail outlets?
Please refer to our list of stockists to find your nearest Designers Guild retailer.
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Why do you need my email address?
Your email address is required so that we can keep you updated with the status of your order. With your consent, we would also like to keep you updated about our promotions and special offers.
