Yes, next working day delivery is available on UK mainland orders. To ensure next working day delivery, all orders need to be placed before 12 noon the previous working day. Parcels are delivered Monday to Friday only. A signature will be required. Sorry but this service is not available for customers with a delivery address outside of the UK mainland.
Sorry but we are unable to make alterations to online orders. This is because we process orders as soon as they are received, ready to be packed and dispatched so we can get them delivered to you as soon as possible.
The UK online store can only accept orders to be delivered to the following destinations; UK Mainland including Isle of Man, Channel Islands and Eire. USA customers should vist www.designersguildus.com to place an online order.
All prices on our site are VAT inclusive.
If any part of your order is out of stock at the time of ordering, you will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of £3.95, regardless of how many shipments are made.
To ensure efficient refunds, retail returns need to be made at the store where you made your purchase. Similarly items purchased from our online store need to be returned to the online store for processing. Any queries regarding returns should be sent to: email@example.com
In the unlikely event that an item in your delivery is faulty or damaged please contact our customer services team: firstname.lastname@example.org
Yes, sale items can be returned for a refund, as long as they are in their original, unopened and unused condition. Please see our returns section for full details.
To begin our automated returns procedure please login to www.designersguild.com/uk-shop-online/my-account/order-history/ with the account details you used to place the order. Locate the order that you wish to return and press the returns button (Only qualifying orders will display the returns button, please refer to our returns policy). Select the product you wish to return, enter the quantity and reason for the return.
Our Designers Guild flagship stores are located at 267 Kings Road, London, SW3 and Space 76, Marylebone High Street, London W1. Designers Guild also holds a concession in Selfridges, London. Please refer to our list of stockists to find your nearest Designers Guild retailer.
Your email address is required so that we keep you updated with the status of your order. With your consent, we would also like to keep you updated about our promotions and special offers.