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delivery information

*N.B. FREE Standard (5-7 day) delivery on orders £50.00 and over is to UK Mainland only.

Delivery Options & Charges

UK Mainland Scottish Highlands & Islands Northern Ireland Channel Islands & Isle of Man Eire
Delivery charges (per order)

Standard delivery 7-10 days £6.95 £18.50 £12.50 £18.50 £12.50
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95

Rugs delivery charges (per rug)

Standard delivery 7-10 days FREE FREE FREE £25.00 FREE
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95

Paint delivery charges(per order)

Standard delivery 7-10 days £6.95 £18.50 £12.50 £18.50 £12.50
Part shipment surcharge £3.95 £3.95 £3.95 £3.95 £3.95

Delivery Service Information

Paint & rug orders are always despatched separately to other goods. Paint cards are delivered free of charge.

With the exception of Rugs and paint, you will be notified the day before your goods are due for delivery by SMS.  You will be given a one hour delivery window which you can re-schedule.

Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part ship or to wait for all goods to be in stock before shipping. Orders that are part shipped will be charged an additional, one off payment of £3.95, regardless of how many shipments are made.

For security reasons, parcels may require a signature.

If you would like any additional information about deliveries please contact our customer services team at

We hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.

All goods sold on our website can be returned for a refund excluding paint, which is mixed to order and can not be refunded. All items being returned should be in perfect unused condition, along with tags and packaging within 28 days. For hygiene reasons we will not accept returns on bed linen that has been removed from its packaging.

Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.

We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.

Terms and conditions apply.

Click & Collect (*Not available during sale periods)

Can't wait in for a delivery? Why not try our free Click & Collect service?

Simply place your online order and we will deliver it to either of our flagship stores.

- Designers Guild 266-277 Kings Road, London SW3 5EN

- Designers Guild 76 Marylebone High Street, London W1U 5JU

Once you have placed your order and chosen which shop you would like to collect from, we will send you a confirmation e-mail, confirming when your order will be ready to collect.

Please bring a print out of your order receipt or order confirmation as proof of purchase, along with proof of ID. Some one else can collect your order, but to prevent fraud the person you nominate must present a note from you confirming the arrangement, along with their ID, your ID and proof of purchase.

Free Returns In-Store

1. Free returns are now available from our following stores and distribution centre:

- Designers Guild 266-277 Kings Road, London SW3 5EN

- Designers Guild 76 Marylebone High Street, London W1U 5JU

2. Simply­ bring your parcel with the order confirmation to our Kings Road or Marylebone store.

3. You will be given a receipt as proof of your return.

4. All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return as quickly as possible and will notify you by e-mail once your refund or replacement has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed. Within 7-10 working days the refunded amount will be credited to your account.